Shipping & Returns
LevelUp Pickleball offers a FREE Shipping service on orders over 100 U.S. Dollars
Delivery times is shown within a couple days of the order placed. Please note that shipments can occasionally be delayed due to unforeseen circumstances.
Standard Processing Time: 1-2 Business Days: We attempt to ship all orders within 1 business day, but depending on volume, we sometimes ship orders in 2 business days.
LevelUp Pickleball does not ship abroad.
Return & Exchange Policy
We apologize but there is a no return policy for the products unless order sent was wrong or defective. We supply the very best products from the top best venders.
If product was defective upon delivery or play we can supply you the number or email of the vender for a possible return/exchange
Abuse: Paddles that show signs of abuse are not eligible for a return/exchange to our venders.
Camp Cancellation/Refund Policy:
Registrants canceling their camp 21 or more days prior to the camp start date will receive a 100% refund onto their credit card or a 100% future camp credit.
Registrants canceling their camp 14-20 days prior to the camp start day can receive a 75% refund onto their credit card or a 100% future camp credit.
Registrants canceling their camp 7-13 days prior to the camp start day can receive a 50% refund onto their credit card or a 75% future camp credit.
Registrants canceling their camp less than 7 days prior to the camp start day can receive a 25% refund onto their credit card or a 50% future camp credit.
Camp credits must be used by December 31, 2024.
Pandemic, Natural Disaster or Unforeseen Cancellation Circumstances:
If a camp needs to be delayed due to an unforeseen circumstance such as a pandemic or natural disaster, your full credit will be held by LevelUp until the camp date is rescheduled (within 12 months). If the student cannot attend the make-up date, a full refund will be issued at that time.