Shipping & Returns

Shipping Policy

LevelUp Pickleball offers a FREE Shipping service on orders over 100 U.S. Dollars

 

Delivery times is shown within a couple days of the order placed. Please note that shipments can occasionally be delayed due to unforeseen circumstances.

Standard Processing Time: 1-2 Business Days: We attempt to ship all orders within 1 business day, but depending on volume, we sometimes ship orders in 2 business days. 

LevelUp Pickleball does not ship abroad.

Return & Exchange Policy

We apologize but there is a no return policy for the products unless order sent was wrong or defective. We supply the very best products from the top best venders. 

If product was defective upon delivery or play we can supply you the number or email of the vender for a possible return/exchange

Abuse: Paddles that show signs of abuse are not eligible for a return/exchange to our venders.

Camp Cancellation Policy: Registrants can cancel their LevelUp enrollment 7 or more days prior to the camp and still receive a 90% refund or 100% future camp credit. If a registrant cancels within six days of the camp start date - due to travel issues, personal matters, illness, or any other - they will receive either a 50% credit card refund or 75% future camp credit.

 

Pandemic or Unforeseen Cancellation Circumstances: If a camp needs to be delayed due to an unforeseen circumstance such as a pandemic, your full credit will be held by LevelUp until the camp date is rescheduled (within 12 months). If the student cannot make the make-up date, a full refund will be issued at that time.